Refund policy
Return & Refund Policy for LittleHead
Effective Date: 21-05-2026
Thank you for shopping at LittleHead. We want you to be completely satisfied with your purchase. This policy explains how returns, refunds, and exchanges work.
📌 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund.
✅ Eligibility for Returns
To be eligible for a return, the following conditions must be met:
| Condition | Status |
|---|---|
| Time period | Within 30 days of delivery |
| Product condition | Unused, unwashed, and in original packaging |
| Proof of purchase | Order confirmation or invoice required |
| Original tags | Must be attached (if any) |
Non-returnable items:
| Item Type | Reason |
|---|---|
| Used or washed pillows | Hygiene reasons |
| Products without original packaging | Cannot be resold |
| Items damaged by customer | Wear and tear, misuse |
| Clearance or final sale items | As stated at time of purchase |
| Gift cards | Not returnable |
🔄 How to Initiate a Return
Follow these steps to return your product:
| Step | Action |
|---|---|
| 1 | Email us at [तुमचा ईमेल पत्ता] with subject line: "Return Request - [Order Number]" |
| 2 | Include your order number, product name, and reason for return |
| 3 | Attach a clear photo of the product (showing condition) |
| 4 | Wait for our return approval (within 48 hours) |
| 5 | Once approved, pack the product securely in original packaging |
| 6 | Ship to our return address (provided via email) |
| 7 | Share the tracking number with us |
⚠️ Important: Do not ship the product back before receiving return approval. Unauthorized returns may not be accepted.
💰 Refund Process
Once we receive and inspect your returned item:
| Timeline | What Happens |
|---|---|
| 3-5 business days | We inspect the returned product |
| After inspection | We notify you of approval or rejection |
| Upon approval | Refund processed to original payment method |
| 5-10 business days | Refund appears in your account (depends on your bank) |
Refund Amount: Full product price (excluding original shipping charges, unless the return is due to our error).
Partial Refunds: May be granted for:
-
Products not in original condition
-
Missing parts or accessories
-
Return requested after 30 days (partial store credit)
🚚 Shipping Costs for Returns
| Return Reason | Who Pays for Return Shipping? |
|---|---|
| Defective or damaged product | LittleHead pays ✅ |
| Wrong product shipped | LittleHead pays ✅ |
| Customer changed mind | Customer pays ❌ |
| Product didn't fit expectations | Customer pays ❌ |
Our return address will be provided via email after return approval.
🔄 Exchanges
We do not offer direct exchanges. If you need a different product or color, please:
-
Return the original product (follow return process above)
-
Place a new order for the desired product
This ensures you get your new product faster.
❌ Cancellations
| Order Status | Can Cancel? |
|---|---|
| Within 1 hour of placing order | ✅ Yes (full refund) |
| After 1 hour but before shipping | ⚠️ Possible (may deduct small fee) |
| After product has shipped | ❌ No (must wait and return after delivery) |
To cancel an order: Email us immediately at [तुमचा ईमेल पत्ता] with "CANCEL - [Order Number]" in the subject line.
🛡️ Damaged or Defective Products
If your product arrives damaged, defective, or incorrect:
| Step | Action |
|---|---|
| 1 | Contact us within 48 hours of delivery |
| 2 | Provide order number + clear photos/video of the damage |
| 3 | Keep all original packaging materials |
| 4 | We will arrange a free replacement or full refund |
| 5 | We will cover return shipping costs |
📞 Contact Us for Returns
For all return, refund, or exchange requests:
📧 Email: [तुमचा ईमेल पत्ता]
📞 Phone: [तुमचा फोन नंबर]
💬 WhatsApp: [तुमचा व्हॉट्सअॅप नंबर]
Response Time: Within 24-48 hours (business days)
📋 Summary Table
| Issue | Refund | Return Shipping | Time Limit |
|---|---|---|---|
| Changed mind | Full product refund | Customer pays | 30 days |
| Defective product | Full refund + shipping | LittleHead pays | 48 hours to report |
| Wrong product shipped | Full refund + shipping | LittleHead pays | 48 hours to report |
| Damaged in transit | Full refund or replacement | LittleHead pays | 48 hours to report |
| Lost in transit | Full refund | LittleHead pays | 30 days |
🇮🇳 Note for Indian Customers
Under the Consumer Protection Act, 2019, you have the right to:
-
Return defective or deficient goods within 30 days
-
Seek replacement or refund for faulty products
-
File a complaint with the Consumer Forum if unresolved
We comply with all Indian consumer protection laws.