Terms of service

Terms of Service for LittleHead

Effective Date: 21-05-2026

Welcome to LittleHead ("the Site", "we", "us", "our"). By accessing or using our website, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By using our Site, you confirm that you:

  • Are at least 18 years of age

  • Have the legal capacity to enter into a binding agreement

  • Will use the Site only for lawful purposes

  • Have read and understood these Terms

If you do not agree to these Terms, please do not use our Site.

2. Products & Pricing

Product Information

We make every effort to display accurate product descriptions, images, and specifications. However:

  • Colors may appear differently on different screens

  • We do not warrant that product descriptions are error-free

  • Actual product may vary slightly from images shown

Pricing

  • All prices are in Indian Rupees (INR)

  • Prices are subject to change without notice

  • GST/taxes are included where applicable

  • We reserve the right to correct pricing errors

Availability

  • Products are subject to availability

  • We reserve the right to discontinue any product at any time

  • If a product becomes unavailable after your order, we will notify you and issue a refund

3. Orders & Payments

Order Acceptance

  • Placing an order does not guarantee acceptance

  • We reserve the right to refuse or cancel any order for any reason, including:

    • Product availability issues

    • Pricing errors

    • Suspected fraud or unauthorized transactions

    • Shipping restrictions

Payment Methods

We accept:

  • Credit/Debit Cards (Visa, Mastercard, RuPay)

  • UPI (Google Pay, PhonePe, Paytm)

  • Net Banking

  • Other payment methods as shown at checkout

Order Cancellation

You may cancel your order within 1 hour of placing it. After that, please contact us immediately. Once shipped, cancellations are not possible.

4. Shipping & Delivery

  • We ship across India only (currently)

  • Delivery time: 3-7 business days depending on location

  • Shipping charges: Free on all orders

  • Risk of loss passes to you once the product is delivered

  • We are not responsible for delays caused by:

    • Weather conditions

    • Courier service issues

    • Incorrect address provided by you

    • Customs clearance (if applicable)

5. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Key points:

  • 30-day money-back guarantee

  • Products must be unused and in original packaging

  • Customer pays return shipping for change-of-mind returns

  • We pay return shipping for defective/wrong products

Please review the full Return & Refund Policy on our Site.

6. Account & Registration

  • You are responsible for maintaining the confidentiality of your account

  • You are responsible for all activities under your account

  • You must provide accurate and complete information

  • We reserve the right to suspend or terminate accounts that violate these Terms

7. Intellectual Property

All content on this Site, including but not limited to:

  • Text, graphics, logos, images

  • Product descriptions, designs, videos

  • Software, code, and compilations

is the property of LittleHead or our content suppliers and is protected by Indian and international copyright laws.

You may not:

  • Copy, reproduce, or distribute our content without permission

  • Use our trademarks or branding without written consent

  • Scrape or extract data from our Site for commercial purposes

8. Prohibited Activities

You agree not to:



Prohibited Activity Example
Violate laws Use the Site for illegal purposes
Interfere with operations Introduce viruses, hack, or overload servers
Harvest data Scrape customer information or product data
Misrepresent identity Create fake accounts or impersonate others
Spam Send unsolicited promotions via our contact forms

9. User-Generated Content (Reviews, Comments, Photos)

If you submit reviews, comments, or photos to our Site:

  • You grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display your content

  • You represent that you own the content or have permission to share it

  • We reserve the right to remove any content that is inappropriate, offensive, or violates these Terms

Prohibited content:

  • False or misleading information

  • Abusive, harassing, or hateful language

  • Competitor promotions or spam

  • Private information of others

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount you paid for the product

  • We are not responsible for:

    • Product misuse by customers

    • Allergic reactions (consult your pediatrician before use)

    • Delays caused by third parties (couriers, payment gateways)

    • Any injury resulting from improper use of the product

Please consult your pediatrician before using any baby product.

11. Disclaimer of Warranties

The Site and all products are provided "as is" and "as available" without warranties of any kind.

We do not warrant that:

  • The Site will be uninterrupted or error-free

  • Defects will be corrected

  • The Site is free of viruses or harmful components

  • Product results are guaranteed (individual results may vary)

12. Indemnification

You agree to indemnify and hold LittleHead harmless from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of our products

  • Your infringement of any third-party rights

  • Your content or reviews

13. Third-Party Links

Our Site may contain links to third-party websites (payment gateways, shipping carriers, social media). We are not responsible for:

  • The content or privacy practices of these sites

  • Any damages arising from your use of these sites

You access third-party sites at your own risk.

14. Force Majeure

We shall not be liable for delays or failures in performance resulting from causes beyond our reasonable control, including:

  • Natural disasters (earthquakes, floods, fires)

  • Pandemics or epidemics (COVID-19)

  • War, terrorism, or civil unrest

  • Government actions or regulations

  • Internet or power outages

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India.

Dispute Resolution Process:



Step Process
1 Contact us to resolve the issue informally
2 If unresolved within 30 days, we may proceed to arbitration
3 Arbitration shall be conducted in [तुमचे शहर, उदा. Mumbai] in English or Marathi
4 The arbitrator's decision shall be final and binding

Court Jurisdiction: Courts in [तुमचे शहर] shall have exclusive jurisdiction.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes become effective immediately upon posting on this page.

Your continued use of the Site after changes constitutes acceptance of the new Terms.

The "Effective Date" at the top of this page indicates when these Terms were last updated.

17. Termination

We may terminate or suspend your access to the Site immediately, without prior notice, for any reason, including:

  • Violation of these Terms

  • Fraudulent or illegal activity

  • Non-payment or chargebacks

Upon termination, your right to use the Site ceases immediately.

18. Entire Agreement

These Terms constitute the entire agreement between you and LittleHead regarding your use of the Site and supersede any prior agreements.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Contact Information

For questions about these Terms of Service, please contact us:

📧 Email: [तुमचा ईमेल पत्ता]

📞 Phone: [तुमचा फोन नंबर]

💬 WhatsApp: [तुमचा व्हॉट्सअॅप नंबर]

📍 Address: [तुमचा व्यवसायाचा पत्ता]

Response Time: Within 2-3 business days