Shipping policy
Shipping Policy for LittleHead
Effective Date: [आजची तारीख भरा]
Thank you for shopping at LittleHead. This Shipping Policy explains how we process and deliver your orders.
📦 Shipping Destinations
We currently ship within India only.
We do not ship to international destinations at this time. If you are outside India, please check back later or contact us for updates.
⏱️ Order Processing Time
| Stage | Time Required |
|---|---|
| Order confirmation | Immediately after payment |
| Order verification | 1-2 hours |
| Processing & packing | 1-2 business days |
| Total processing time | 1-2 business days |
Important Notes:
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Orders placed after 5 PM IST will be processed the next business day
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Orders placed on Saturdays, Sundays, or public holidays will be processed on the next business day
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You will receive a confirmation email once your order is processed
🚚 Shipping Time & Delivery Estimates
Once your order is processed and shipped, delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Pune, Hyderabad, Ahmedabad) | 2-4 business days |
| Tier 2 Cities (Nagpur, Lucknow, Jaipur, Indore, etc.) | 3-6 business days |
| Tier 3 Cities & Rural Areas | 5-9 business days |
| North-East India & Remote Areas | 7-12 business days |
⚠️ Note: These are estimated delivery times. Actual delivery may vary due to courier partner delays, weather conditions, or other unforeseen circumstances.
💰 Shipping Charges
| Order Value | Shipping Charges |
|---|---|
| All orders | Free Shipping ✅ |
We offer free shipping on all orders across India. No minimum order value required.
📍 Tracking Your Order
Once your order is shipped, you will receive:
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Shipping confirmation email with tracking number
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SMS notification with tracking link (if mobile number provided)
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WhatsApp update (optional, if opted in)
How to track:
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Click the tracking link in your email/SMS
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Visit our Track Order page (if available)
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Or contact us with your order number
Note: Tracking information may take 24 hours to update after you receive the shipping confirmation.
📋 Order Status & What It Means
| Status | Meaning |
|---|---|
| Order Placed | We have received your order |
| Payment Confirmed | Payment has been successfully processed |
| Processing | We are packing your order |
| Shipped | Your order has been handed over to the courier |
| Out for Delivery | Courier is on the way to your address |
| Delivered | Order has been delivered |
| Delayed | Unexpected delay (weather, courier issues) |
🏢 Shipping Partners
We work with trusted courier partners across India, including:
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Delhivery
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India Post
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Xpressbees
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Ecom Express
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DTDC
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Blue Dart (for express/metro deliveries)
Your order may be shipped through any of these partners based on your location and product availability.
📝 Incorrect Shipping Address
You are responsible for providing the correct shipping address.
If you entered the wrong address:
| Action | What Happens |
|---|---|
| Contact us within 1 hour of placing order | We can update the address (no charge) |
| Contact us after 1 hour but before shipping | May be possible but not guaranteed |
| Order already shipped | Cannot change address. Product may be returned to us |
| Product returned due to wrong address | You pay re-shipping charges |
To correct an address: Email us immediately at [तुमचा ईमेल] with subject "ADDRESS CHANGE - [Order Number]"
📦 Lost, Stolen, or Delayed Packages
| Issue | What We Will Do |
|---|---|
| Lost in transit (no tracking update for 10+ days) | We file a claim with courier and send replacement or refund |
| Delivered but not received (stolen) | We are not responsible. Check with neighbors or building security |
| Delayed beyond estimate | We track and update you. Courier delays are beyond our control |
| Wrong address provided by customer | Customer pays for re-shipment |
For lost packages: Contact us within 7 days of expected delivery date.
🚚 Failed Delivery Attempts
If the courier attempts delivery but fails (no one available, door locked, etc.):
| Attempt | Action |
|---|---|
| 1st attempt | Courier will try again next business day |
| 2nd attempt | Courier will try again |
| 3rd attempt | Package returned to us |
If package is returned to us: You will be contacted. Re-shipping charges apply.
🏷️ Delivery Confirmation & Signature
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Most orders require a signature upon delivery (for security)
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You may authorize someone else to receive the package
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If you waive signature, we are not responsible for stolen packages
☀️ Delivery During Holidays & Weather
| Situation | Impact |
|---|---|
| National holidays (Republic Day, Diwali, etc.) | No deliveries. Processing may be delayed |
| Local festivals (Ganesh Chaturthi, etc.) | Possible delays in specific cities |
| Heavy rain, floods, or storms | Couriers may pause delivery. We will notify you |
| Bandhs / strikes / curfews | Delays possible. Not in our control |
We will communicate any major delays via email or SMS.
🔄 Split Shipments
If you order multiple items:
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Sometimes products ship from different warehouses
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You may receive separate packages at different times
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You will receive separate tracking numbers for each shipment
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No additional shipping charges for split shipments
📞 Contact Us About Shipping
For any shipping-related questions, issues, or updates:
📧 Email: [तुमचा ईमेल पत्ता]
📞 Phone: [तुमचा फोन नंबर]
💬 WhatsApp: [तुमचा व्हॉट्सअॅप नंबर]
Response Time: Within 2-4 business hours (9 AM - 6 PM IST)
When contacting us, please include:
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Your order number
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Product name
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Issue description
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Screenshot of tracking (if available)
✅ Summary Table
| Topic | Policy |
|---|---|
| Shipping to | India only |
| Processing time | 1-2 business days |
| Delivery time | 2-9 business days (depends on location) |
| Shipping charges | FREE on all orders |
| Tracking provided | Yes (email + SMS) |
| Wrong address | Customer responsibility |
| Lost in transit | We replace or refund |
| Failed delivery | Re-shipping charges apply |
| Holiday delays |
Possible, we notify you |